Support

We offer a variety of services to get your system on track

Benefits Of A POS System Service Agreement

  • Unlimited Phone Support
    You won’t pay extra when you call for technical phone support for your point of sale system
  • Remote Monitoring
    Real time monitoring of your software, connectivity, and network helps us prevent some problems before they ever occur.
  • Free Software upgrade
    You will receive point of sale software upgrades once a year for free.
  • Unlimited Internet Tech Support
    Free remote access online when you need internet tech support for your point of sale system.
  • Remote Access
    An industrial strength online remote access solution, Connect gives you everything you need to remotely work and fix problems without ever going in to your store or restaurant.
  • Free Loaner Equipment
    If you need a replacement for a downed piece of point of sale hardware, we will provide a loaner free of charge.
  • Discounted Onsite Technical Support
    You pay much less for onsite service calls.
  • Additional Add-on Services Cloud Backup. Antivirus Software. Wireless Cellular Failover


OUR SERVICE PLANS

Please see our rate for Pay-As-You-Go, Basic Service, and Premium Service. Please complete our short form to receive more information about our plans and how we can best service you.

**OUR CLOUD-BASED SOFTWARE HAS BASIC SERVICE BUILT INTO IT.

  • Bundle Remote Monitoring and Connect Remote for $25 (No Service Agreement)
  • Bundle Offsite Backups and Vipre Antivirus for $25 (No Service Agreement)
  • Cellular to Ethernet Failover Service – Max data is 1 gig/month. Overages at 3 cents per MB for Basic and Premium; 5 cents per MB w/ No Service Agreement.

Remote Connectivity

PCI CERTIFIED REMOTE ACCESS

BUILT-IN TWO-FACTOR AUTHENTICATION, SECURE PASSWORDS, AND AUDIT REPORTS

When our monitoring detects an issue, we’ll let you know immediately and will work to quickly resolve the issue remotely. With PCI certified remote access and your permission, our techs can remote in unattended. No more scheduling an employee to come in early to update or upgrade your system and if your issue can be resolved remotely, you can avoid on-site service charges.

An additional benefit is that Owners also have the ability to be offsite and securely Connect Remote into their system.

**Secure access into your system and PCI Certified

Remote Monitoring and Management Image

REMOTE MONITORING

REMOTE APPLICATION MONITORING OF NETWORK, CONNECTIVITY, AND POS HARDWARE

24/7 real-time monitoring of your computer, internet connectivity, and network help us prevent some problems before they ever happen. This feature enables us to see when your computer is nearing a failure point, you’ve lost your internet connection, or if there are other problems that could impact your ability to do business. We often discover problems before you’re even aware of them and can fix the issues before they cause you to lose money.

TESTIMONIALS

The Burgers

“I love the service. They always take care of me. I will not support lousiness. If you own a business and you need a POS system, the best thing is going to happen to you if you give that business to Total Merchant Supply. They’re the best.”

Edward Olima  – Owner of “The Burgers”
Knoxville, TN

ADDITIONAL ADD-ON SERVICES

  • CLOUD BACKUPS
    Provides an extra layer of backup security by automatically backing up critical point of sale data offsite and in the cloud.

  • PROFESSIONAL GRADE ANTIVIRUS
    Vipre antivirus software protects you against security infringements on your point of sale system and in your email. We keep it updated and renew it for you every year.
  • WIRELESS FAIL-OVER SERVICE
    A cellular to ethernet backup service that seamlessly enables you to keep doing business when your primary internet connection goes down.

Antivirus Security

Vipre Security Logo

Vipre Security

Have you thought about getting a security system for your POS station? A security system is an important tool for protecting you against virtual threats. The number of security threats have done nothing but increase over the past few years. We offer Vipre, an enterprise-level security system designed to take the hassle out of protecting yourself.

Cost

Vipre is $15 a month. We guarantee that if your systems are compromised, it will cost you more than $15 in money and time. WorldPay estimates that you will pay up to $156 per record lost. Also, the cost of repair in our shop is $50 an hour, that’s enough for over 3 months worth of protection! The cost of recovering from a data breach can bankrupt a small business. For the cost of a video subscription service, you can stay protected.

Hassle-Free

Vipre runs by itself in the background. If any sort of malware is detected, it will automatically quarantine that threat and send us a notification of what it found. From malicious programs to sketchy websites, Vipre has you covered 24/7.

Constant Updates

The war against viruses is an ever-changing one. It’s like an arms race; Both sides are constantly evolving in order to take over the other. Vipre automatically and constantly updates their software so that it’s always ready for whatever threats it may face.

All of these factors together create a security system that’s designed to prevent and eliminate threats and give you peace of mind.

Wireless Cellular Failover

Does your business lose revenue every year due to a loss of internet connectivity?

Our wireless backup devices enable you to keep working without interruptions when your primary internet service provider isn’t available. Our failover device monitors your primary internet service provider connection and when it notices a drop in connection, our failover device goes to work and automatically and seamlessly switches your internet connection over to wireless 4G LTE Broadband Connections.

Our failover device continually monitors your internet service provider and once its connection is back up, our failover device will switch your internet connection back to the primary provider. It will also notify you via email when your internet is down.

Call Us Today To Learn More About Services

TOTAL MERCHANT SUPPLY

YOUR LOCAL DEALER

Based right here in Charlotte, NC, our showroom is located on South Boulevard where you can get a hands-on demo of our products.

If you are in Charlotte or the surrounding areas, our tech support team that can come to your business, in-person, anytime an issue arises. That even includes nights and weekends.