Tech Support Form

We provide expert local support and repair for retailers and restaurants. With 24/7 store down emergency help, we’re there to get you back up and running.

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero Section” _builder_version=”3.22.3″ background_image=”https://www.totalmerchantsupply.com/wp-content/uploads/2018/08/Tech-Support.jpeg” custom_margin=”||0px|” custom_padding=”||0px|”][et_pb_fullwidth_header title=”Contact Us If You Need Help” subhead=”TECH SUPPORT” background_overlay_color=”rgba(0,0,0,0.49)” content_max_width=”550px” _builder_version=”3.16″ title_font=”Poppins|700||on|||||” title_text_color=”#edbb5f” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.4em” content_font=”Poppins||||||||” content_font_size=”16px” content_letter_spacing=”1px” content_line_height=”2em” subhead_font=”Playfair Display|700||on|||||” subhead_font_size=”48px” subhead_letter_spacing=”3px” subhead_line_height=”1.4em” background_color=”rgba(255,255,255,0)” background_image=”https://www.totalmerchantsupply.com/wp-content/uploads/2018/08/Tech-Support-7.jpeg” background_position=”top_left” custom_button_one=”on” button_one_border_width=”1px” button_one_border_color=”rgba(255,255,255,0.3)” button_one_border_radius=”0px” button_one_letter_spacing=”1px” button_one_font=”Saira Extra Condensed|600||on|||||” button_one_icon=”%%3%%” button_one_icon_color=”#edbb5f” custom_button_two=”on” button_two_border_width=”1px” button_two_border_color=”rgba(255,255,255,0.3)” button_two_border_radius=”0px” button_two_letter_spacing=”1px” button_two_font=”Saira Extra Condensed|600||on|||||” button_two_icon=”%%3%%” button_two_icon_color=”#edbb5f” module_alignment=”right” custom_margin=”-85px||-8px|” custom_padding=”19%||12%||false” button_one_text_color_hover=”#edbb5f” button_two_text_color_hover=”#edbb5f” button_one_bg_color_hover=”rgba(0,0,0,0)” button_two_bg_color_hover=”rgba(0,0,0,0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#edbb5f” button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#edbb5f” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”rgba(0,0,0,0)” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”rgba(0,0,0,0)”]

 

[/et_pb_fullwidth_header][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Introduction” _builder_version=”3.22.3″ custom_margin=”17px|||” custom_padding=”0|0px|100px|0px|false|false”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ width=”86%” width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width=”86%” max_width_tablet=”80%” max_width_phone=”” max_width_last_edited=”on|desktop” animation_style=”fade” make_fullwidth=”on” column_structure=”1_3,2_3″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_divider color=”#edbb5f” divider_weight=”2px” _builder_version=”3.7″ max_width=”60px” module_alignment=”left” height=”0px” custom_margin=”-63px|||”]

 

[/et_pb_divider][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Playfair Display|700|||||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#edbb5f” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” custom_margin_tablet=”||72px|” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” min_height=”8px”][/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Playfair Display|700|||||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#edbb5f” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” custom_margin_tablet=”||72px|” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” min_height=”31px” custom_padding=”0px|||||”]

Tech Support

 Over the phone, onsite, and remote

 

[/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”Poppins||||||||” text_font_size=”16px” text_letter_spacing=”1px” text_line_height=”2em” max_width=”550px” min_height=”654px” custom_margin=”||-22px|||”]

 There is no substitute for great local support. Our team provides excellent local support and customer services. Total Merchant Supply services retailers and restaurants in the Charlotte area as well as locations in the east coast. With 24/7/365 store down emergency help, we are always here to elevate your business to the next level. If you are experiencing a store down emergency – credit card processing is down, internet can not connect, hardware is not functioning – call us so Total Merchant Supply can assist you right away. 704-523-6244 or 800-234-7166.

[/et_pb_text][/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_contact_form email=”tech@totalmerchantsupply.com” submit_button_text=”Submit” module_id=”et_pb_contact_form_0″ _builder_version=”3.14″][et_pb_contact_field field_id=”First_Name” field_title=”First Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Last_Name” field_title=”Last Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Business_Name” field_title=”Business Name” fullwidth_field=”on” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Phone” field_title=”Phone #” allowed_symbols=”numbers” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Problem” field_title=”What seems to be the issue?” field_type=”checkbox” checkbox_options=”%91{%22value%22:%22Credit Card Processing%22,%22checked%22:0},{%22value%22:%22Printer%22,%22checked%22:0},{%22value%22:%22Monitor%22,%22checked%22:0},{%22value%22:%22Connection to Internet%22,%22checked%22:0}%93″ fullwidth_field=”on” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Please give us some details of what the problem seems to be. ” field_type=”text” fullwidth_field=”on” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”SiteMap” _builder_version=”3.17.6″ background_color=”#142a41″ custom_padding=”0|0px|0|0px|false|false” disabled=”on” global_module=”4363680″ saved_tabs=”all” collapsed=”off”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”on|on|off” admin_label=”Row – Desktop” _builder_version=”3.25″ custom_width_px=”733px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ custom_margin=”|||” custom_padding=”|||” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Main

Home

About Us

Contact Us

BBB Review

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Industries

Retail Point of Sale

Restaurant Point of Sale

Support

Service Plans

Learn More

Let’s Get Started

Tech Support

Service Plan Form

 

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Software

Total Restaurant POS

Merchant Advantage POS

Berg

Total Touch

InfoTouch

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Hardware

Touch Screen

Tablet

Printer

Cash Register

Cash Drawer

Scanner

 

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|on” admin_label=”Row – Mobile” _builder_version=”3.25″ custom_width_px=”733px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ custom_margin=”||-139px|” custom_margin_tablet=”-29px||” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”||0px|” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Main

Home

About Us

Contact Us

 

 

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone”]

 

 

Industries

Retail

Restaurant

Support

Service Plans

Learn More

Let’s Get Started

Tech Support

Service Plan Form

 

 

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Quattrocento||||||||” header_font_size=”18″ custom_margin=”-71px||-92px” custom_margin_tablet=”-19px||” custom_margin_phone=”-77px||-90px” custom_margin_last_edited=”on|tablet” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 
Software

Total Restaurant POS

Merchant Advantage POS

Berg

Total Touch

InfoTouch

 

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Main Menu” _builder_version=”3.27.4″ text_font=”Poppins|300|||||||” text_line_height=”1.5em” header_font=”Poppins|900|||||||” header_font_size=”14px” header_letter_spacing=”1px” header_2_font=”Quattrocento|700|||||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” header_4_font=”||||||||” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|phone” z_index_tablet=”500″]

 

Hardware

Touch Screen

Tablet

Printer

Cash Register

Cash Drawer

Scanner

 

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_map address=”5104 South Blvd, Charlotte, NC 28217, USA” zoom_level=”19″ address_lat=”35.16749959663487″ address_lng=”-80.8758498054184″ mouse_wheel=”off” _builder_version=”3.19.17″][et_pb_map_pin pin_address=”5104 South Blvd, Charlotte, NC 28217, USA” pin_address_lat=”35.16758775160756″ pin_address_lng=”-80.87652303988114″ _builder_version=”3.19.10″][/et_pb_map_pin][/et_pb_map][/et_pb_column][/et_pb_row][/et_pb_section]