Frequently Asked Questions
Let us know if you have a specific question that was not answered below. Contact us.
Industries
Industries
We sell restaurant and retail software. Our primary focus is restaurants, bars, breweries, bakeries, delis, and mobile food trucks. We also sell to all sorts of retail shops, convenience stores, grocery stores, big box discount stories and shooting galleries.
Software
Software
No, we also sell an array of legacy POS systems for restaurants and retail, along with a full line of cash registers.
There are many advantages to Cloud based software. To name just a few.
- Low upfront cost
- No single point of failure
- Off site report access
- Automatic download of new features and functions as soon as they are released.
You need a manager code to make any changes on employees
For Total Touch: go into back office, employee
For Aldelo: go into back office, employees
For InfoTouch: go into employee module
If you are using our Cloud based software, your data is stored in the cloud but local tractions can still be made and stored on your computer. When the internet comes back online and syncs with the cloud, all transactions made will also sync. If you are using legacy software this does not affect you at all.
Yes, the software is smart enough to determine the type of card and will give you the option to run credit or debit.
All of our software can run on a tablet, so long as the tablet has the proper specs and the local Wi-Fi network is strong and stable enough. Our software can run on most windows tablets.
Total Restaurant POS is our very own restaurant POS software. Perfect for any sized restaurant. Here is a link to more information: https://totalrestaurantpos.com/
Merchant Advantage POS is our very own retail POS software. Perfect for any sized grocery store, liquor store, clothing store, etc. Here is a link to more information: https://merchantadvantagepos.com/
Total Restaurant POS
Total Restaurant POS
Yes, Total Restaurant POS is presently certified and performing chip card transactions, as well as NFC transactions (like Apple Pay, etc.) on compatible pinpads.Accordion Sample Description
We have customers running up to 15 stations on our software.
Simply fill out the Additional Info Request and we will have the local dealer nearest to your location contact you.
There are many advantages to Cloud based software. To name just a few
- Low upfront cost
- No single point of failure
- Off site report access
- Automatic download of new features and functions as soon as they are released.
Online Ordering. There is a one time setup fee
Postmates Delivery Integration Additional costs.
Contactless Dining Additional costs.
Text For Table Ready Additional costs.
Kiosk Ordering.
Customer Loyalty
Caller ID
Inventory Management
Fill out the form on the “Contact Us” page and we will have an authorized dealer contact you. Total Restaurant POS is a subscription-based software. There are no huge upfront license fees. You pay a low monthly amount that gives you all the benefits of a cloud-based software with no long term contract.
Our basic terms are 50% down, and balance due on delivery/install
Third party leasing company “Hardware As A Service” (HAAS). You don’t own the equipment, we do. You pay a monthly fee for hardware/software/support, and when equipment goes bad we replace it. This program works for some customers who can not pay in full for a system and want to pay the same amount every month. Call for more details. We also have several Bundle options that may fit your budget. You will have a monthly payment for 36/mos then your payment will be reduced to the normal subscription & service fee and the equipment is yours. This requires a 3yr contract and a merchant account.
In Total Restaurant POS you can look up reports by the items, depeartmet, or total sales. All the reporting can be listed out by day, week, month, quarter, and yearly.
Yes within Total Restaurant POS signature capture is stored within the software (with the proper hardware). When you go back to look up that receipt you can see if it was signed for or not.
Total Restaurant has extensive reporting built within the software. The report menu in the back office provides detailed sales reporting by menu item, server, and cashier. All can be selected by time of day and date range.
Employee time clock reporting is also available
In your customer portal you can see up-to-the-minute detailed sales reporting from any computer with an internet connection.
Under inventory or your sales report you are able to pull up your top purchased items in Total Restaurant POS. That way you can make sure you never run out of that item.
Yes, we setup your reports to be email to you daily
Just like our retail software Merchant Advantage POS, you can also email your sales reports to you or anyone you would like to receive them on a daily basis.
Yes they can. Within the software there is a time clock that allows your employees to clock in and out. Which then can be exported for reporting/payroll purposes.
With Total Restaurant POS it is very easy to go in and make changes to your menu. This and more will be covered in training.
With Total Restaurant POS, not only can you split checks any way you want, but you can even split an individual item up to 99 pieces.
You can specify the exact time individual items on an order go to the kitchen printer to be made. Ensures that orders are fresh and ready precisely when you need them. Coursing is also an option.
Our restaurant cloud software is determined by the amount of licenses you need.
License 1 & 2 are $60/ea per month
License 3-6 are $40/ea per month
License 7 and up are $35/mo per month
This includes 1 back office license with 2 licenses or more, and Gold level support which is unlimited phone/internet access and discounted onsite services.
You need a manager code to make any changes on employees rights.
For Total Restaurant POS: go into employee tab, settings
Absolutely, you can always enter orders and close out tables even when the internet is down. Your sales data is stored locally and automatically syncs to the cloud as soon as your connection is restored.
Your data is stored locally on your computer until the internet comes back online and syncs with the cloud.
Yes we can, up to 9 different impact printers. This is managed in your software settings.
With Total Restaurant POS it is very easy to go in and make changes to your menu. You need to make sure your item you want to add is already on the menu. From there you can add or remove quantities.
To add new items to the menu you need to go to Settings, repository, edit, choose your category that you want your new item added. You need to click on a blank box and a New Menu will appear for you to fill in your new item.
Merchant Advantage POS
Merchant Advantage POS
Accordion Sample Yes, Merchant Advantage POS is presently certified and performing chip card transactions, as well as NFC transactions (like Apple Pay, etc) on compatible pin pads.Description
We know of no limit yet. We have computer tested 1 million items in 1,000 stores with 50 checkout stations each.
Simply fill out the Additional Info Request and we will have the local dealer nearest to your location contact you.
There are many advantages to Cloud based software. To name just a few
- Low upfront cost
- No single point of failure
- Off site report access
- Automatic download of new features and functions as soon as they are released.
Fill out the form on the “Contact Us” page and we will have an authorized dealer contact you. Merchant Advantage POS is a subscription-based software. There are no huge upfront license fees. You pay a low monthly amount that gives you all the benefits of a cloud-based software with no long term contract.
Our retail Cloud software is setup with 3 options and you can choose which package fits your business needs. These prices are based on 1 station.
Bronze: “Pay-as-you-go” $59/mo. This level does not include any phone/internet support.
Silver: “2 calls Free/Month” $79/mo. This level also gives a discount for any onsite visit.
Gold: “Full Support” $99/mo. This level gives you unlimited phone/internet access and discounted onsite services.
Our basic terms are 50% down, and balance due on delivery/install
Third party leasing company
“Hardware As A Service” (HAAS). You don’t own the equipment, we do. You pay a monthly fee for hardware/software/support, and when equipment goes bad we replace it. This program works for some customers who can not pay for a system and want to pay the same amount every month. Call for more details.
We also have several Bundle options that may fit your budget. You will have a monthly payment for 36/mos then your payment will be reduced to the normal subscription & service fee and the equipment is yours. This requires a 3yr contract and a merchant account.
Yes, there are up to 168 total categories available across 8 different departments. With up to 16 categories available per department you can track sales in infinite groups as well as by item, vendor and cashier.
Yes, signature capture and the ability to store receipts is built into the system. In addition the signature capture tablet can double as a customer display as the sale is being rung up, then the screen changes to provide the signature line for signing when the credit card is swiped.
Merchant Advantage POS has extensive reporting in multiple areas. The report menu in the back office portion of the menu provides for detailed sales reporting by item, vendor, category, department and cashier, all by selectable date range. Employee time clock reporting is also available.
In addition, extensive reporting is also available at the merchantadvantagepos.com customer portal. Here you can see up to the minute detailed sales reporting from any computer with an internet connection.
You can also customize automated reporting with our DropBox interface. This allows you to install a file on any specific computers across multiple locations allowing access to unlimited end of day data that is then accessible even when the computer has no internet connection.
Yes you can. Among the many reports we have available we do have a report that will show you your best selling items.
Are reports emailed to me or do I have to go to the cloud?
Yes, we setup your reports to be email to you daily
We can also email your sales reports to you or anyone you would like to receive them on a daily basis.
Yes they can. Within the software there is a time clock that allows your employees to clock in and out. Which then can be exported for reporting/payroll purposes.
With Merchant Advantage POS it is very easy to go in and make changes to your menu.
Yes, it performs all the normal functions of inventory tracking plus the system maintains positive tracking control of all inter-store transfers in a multi-store environment. Even without an Enterprise level subscription, you can view item inventory in all stores from any store, including inventory by matrix sizes. PO generation and receiving by PO quickly adds inventory to the system.
Yes, our software has the ability to add pictures to your items.
Yes, our software allows you to access it from home with a 2nd license (inventory only) which will allow you to make changes to your items. The only thing you can’t do is ring up a sale.
Our retail Cloud software is setup with 3 options and you can choose which package fits your business needs. These prices are based on 1 station.
Bronze: “Pay-as-you-go” $59/mo. This level does not include any phone/internet support.
Silver: “2 calls Free/Month” $79/mo. This level also gives a discount for any onsite visit.
Gold: “Full Support” $99/mo. This level gives you unlimited phone/internet access and discounted onsite services.
You need a manager code to make any changes on employee’s rights
For Merchant Advantage POS: Menu, employee tab, settings
Absolutely, you can always enter orders and close out tables even when the internet is down. Your sales data automatically syncs to the cloud as soon as your connection is restored. Plus, you can always access open and closed checks. Fortunately, if one of your stations goes down, it does not affect any of the other stations.
Your data is stored locally on your computer until the internet comes back online and syncs with the cloud.
It is very easy to go in and make changes to your inventory. You will have to go into Menu then Products, from there you can add/change/delete any items you would want.
Support
Support
If you are using Cloud based software, our support is built into your monthly subscription fee. You will receive 24/7/365 store down emergency support, Monday - Friday 9am-5pm unlimited phone/internet support, and discounted rates for onsite.
If you are purchasing a legacy system you have 3 options of support:
Pay as you go
Basic Support $120/mo which includes unlimited phone/internet, discounted onsite, remote monitoring, connect remote (PCI compliant), free loaner equipment, and software updates
Premium Support $160/mo which includes Basic Support plus offsite backup and vipre antivirus
We also offer Cellular to Ethernet Failover Service for an additional fee. If your internet ever goes down this system would recognize no internet and switch you over to Cellular Service until your internet comes back up. There is a one time setup fee and monthly fee depending on your Service Plan. Call for more details.
Our Tech Support can cover you 24/7/365. You can call us on our store phone, during store hours, at:(704)523-6244. During aftwerhours, you can call our Toll Free number at: 800-234-7166.
Absolutely! A lot of POS companies will not show up at your location. We will show up at your store or if you like, you may drop by our store.
Hardware
Hardware
We sell everything from cash registers to cloud-based, POS systems. Those options include cash registers, computers, tablets, printers, scanners, and digital signage.
Prices will vary depending on what software/hardware you choose. We build your POS system to fit your needs.
Our basic terms are 50% down, and balance due on delivery/install
We work with a third party leasing company
We have a program called “Hardware As A Service” (HAAS). You don’t own the equipment, we do. You pay a monthly fee for hardware/software/support, and when equipment goes bad we replace it. This program works for some customers who can not pay in full for a system and want to pay the same amount every month. Call for more details.
We have several Bundle options that may fit your budget. You will have a monthly payment for 36/mos, then your payment will be reduced to the normal subscription & service fee and the equipment is yours. This requires a 3yr contract and a merchant account.
A Thermal Printer uses heat to burn the characters onto the special thermal sensitive paper. An Impact Printer uses a ribbon to “impact” or bond the characters to the paper, much like an old timey typewriter. Impact Printers require bond paper (non-slick).
All of our hardware products are "Non-proprietary" and can be bought separately. Most POS companies do not offer this. So if you want to change out your printer, computer, scanner, or tablet, we can do that for you!
Thermal Printers are not used in the kitchen because thermal paper i.e. a thermal receipt would react to the heat and hot lights in the kitchen, turning the whole paper black. Impact Printers or Kitchen Printers are used in a kitchen because the impact receipt does NOT react to heat and hot lights.
Yes we can, up to 9 different kitchen printers. This is managed in your software settings.
Directions/ Hours
Directions & Hours
Our store is located at: 5104 South Blvd, Charlotte, NC 28217.
We are open 9am-5pm Monday - Friday. If you need to reach us after hours, our Toll Free number is :800-234-7166
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TOTAL MERCHANT SUPPLY
YOUR LOCAL POS DEALER
We service many customers throughout North & South Carolina. Our systems were made in consideration of our local customers.
Based in Charlotte, NC, our showroom is located on 9731-D Southern Pine Blvd where you can get a hands-on demo of our products.
If you are in Charlotte or the surrounding areas, our tech support team can come to your business, in-person, anytime an issue arises. That even includes nights and weekends.