About Us

What We Do

OUR CAPABILITIES

When considering investments as important as your merchant account and POS system, you need to partner with someone who cares about your success. Founded in 1997 by professionals with extensive retail, restaurant, and supermarket industry experience, Total Merchant Supply provides reliable and cost effective solutions for small to mid-size businesses. If you need a merchant account or a point-of-sale system integration, installation, or support, then Total Merchant Supply is the intelligent choice.

From electronic cash registers and credit card terminals to state of the art, fully integrated touchscreen and wireless restaurant or retail POS systems, we offer networked, cloud-based POS systems along with smartphone or tablet-based mobile applications. Our data networking, back-office IT management, and project installation expertise bring invaluable flexibility to the design and implementation of POS solutions essential for new or expanding businesses. Our POS systems are designed to improve business communication, streamline business processes, and increase productivity and efficiency. Total Merchant Supply’s experienced network applications professionals can further enhance your system’s functionality as your company grows to multiple locations.

Our customers are empowered to make smarter decisions that enable them to utilize available technologies more effectively for growth and prosperity. We established our reputation by listening to our customers and providing innovative ways to solve their toughest POS/IT challenges. We realize that your business needs are unique, and our mission is to provide solutions versatile enough to meet your specific goals.

OUR SERVICE AREA

While we serve clients all over the U.S., our main focus is helping businesses in the Greater Charlotte area of North Carolina. We go out of our way to help as many businesses as we can, offering bilingual sales, service, and training to the growing Hispanic business community in the Charlotte region.

Why We’re Better

CONSULTATIVE APPROACH

At Total Merchant Supply, we understand that merchant accounts and POS systems are two of the most important decisions merchants have to make – that’s why we are committed to finding client-focused solutions that work, rather than simply “making the sale.”

We view ourselves as POS system and merchant account consultants – not salespeople. We take the time to work with our clients – whether evaluating the needs of a first-time operation or assessing the functionality of an existing in-house system – in order to determine exactly where our services can be of most help. We ask the right questions – about current needs, expansion potential, business operations, training requirements – to ensure that our clients receive a manageable product that meets and grows with their needs.

For example, we have had several merchants come to us when they realized the software they purchased elsewhere was not effectively meeting their needs. Because software can be a substantial investment, these businesses did not want to spend more money on another new system. Rather than selling them something they could not afford, we found ways to help their current software work better for them – solutions that in many cases required us to learn entirely new software systems in order to be of service.
RETAIL LOCATION

Unlike most merchant account and POS system providers, we maintain a retail location that showcases our wide selection of systems and services. The showroom allows us to provide hands-on demonstrations of different components and system configurations, which often help our clients better envision and feel more comfortable with the systems they’re purchasing.

But perhaps more importantly, our brick-and-mortar presence provides the security and reliability our customers want when dealing with a third-party payment processor. We don’t disappear after the sale is made; our clients know they can count on us to be there, week in and week out.

COMPREHENSIVE SOLUTIONS, BY CHOICE

It is our goal to provide start-to-finish POS solutions for our clients. Whether they need one component, an entire system, training, service, supplies, or merchant accounts, we offer maximum selection and flexibility to assemble the best solution possible. Our customers enjoy our one-stop-shop approach that takes the hassle out of enabling transactions and is fully supported by our knowledgeable, multilingual in-house sales and service staff.

Our hardware and software systems run the full spectrum – from cash registers to touch screens, credit card terminals to fully integrated cloud or computer-based POS systems – and all are available in a full range of pricing, customization, and upgradeable options. It’s our priority to stay current with industry developments and emerging technologies – ensuring that our systems remain functional and relevant over the long term. By tapping into a variety of choices, we can create workable solutions that meet each client’s individual needs and budget.

OUR MISSION STATEMENT

  • To improve the quality of life in every community where we do business by helping entrepreneurs and established merchants operate their businesses more efficiently and profitably.
  • To be a valued resource for local business owners and managers. To allow our clients to focus on being “experts” in their chosen fields by sharing with them our “expertise” in the areas of payment acceptance, processing, and efficient customer service at point of sale.
  • To respect and properly value our customers, our employees, and our shareholders.
  • To promote faith in and give energy to the premise that the free enterprise system is one of the cornerstones of this great nation. To be dedicated to the idea that each person, by the sweat of their brow, the ingenuity of their thought, and the grace of God has the ability and the opportunity to live a contented and fulfilled life.
  • To empower our customers to make smarter decisions that enable them to utilize available technologies more effectively for growth and prosperity.
  • To listen to our customers and provide innovative ways to solve their toughest POS/IT challenges.
  • To provide solutions versatile enough to meet unique business goals.

Merchant Account Provider

Total Merchant Supply is a Merchant Level Sales Agency (MLSA) for merchant accounts and credit card processing.  As an independent office, we represent several different processors to best serve our clients’ needs.

We can write your account with rates equal to or better than your current provider AND offer you a choice of a free credit card processing terminal, free wireless terminal, a mobile phone card swipe reader, or a free virtual terminal. There’s no catch, no hidden fees, no annual fees, and no obligation or risk. You can cancel at any time without an early termination fee.

Another choice offered with a Total Merchant Services merchant account is free accounting software with an optional free USB card swipe device, which enables you to receive and record payments through your PC and provides a fully-integrated solution perfect for most small businesses.

Because we represent several processors, we can match your business with a processor best suited for your particular business or POS System and can seamlessly switch you to another processor if you are dissatisfied. You are our focus and we are your intermediary should any questions or issues arise between you and any of the processors we represent.

Our primary processing resource is our affiliate Total Merchant Services, one of the nation’s leading credit card merchant account acquirers. Total Merchant Services is an Independent Sales Organization (ISO) and Member Services Provider (MSP), located in Woodland Hills, CA. Total Merchant Services (TMS) is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA.
For more information about our merchant account services or credit card processing, call 800-234-7166 or 704-523-6244 and ask about our low rates, mobile payment solutions, FREE terminal, and FREE software programs. If you would like a free, no risk, no obligation analysis of your current merchant account, fax a recent statement to us at 704-705-2408 or email it to [email protected]. You will receive a prompt response with a detailed analysis and recommendations.

Testimonials

We value our relationships with our customers. After all, without a satisfied customer we wouldn’t exist. Our business is all about developing long term relationships with our customers by providing payment solutions and ongoing service and support that exceed their expectations.

When you become a Total Merchant Supply customer, you are assured of the most cost-effective, technologically advanced, POS hardware and current software to meet your business and budget needs; and most importantly, a level of customer service that sets us apart from the others. Give Total Merchant Supply a try. You’ll be treated as we treat all our customers…personally.


Jordanos 

Total Merchant Supply (then National Cash Flow Services) assisted Karen Mangeney, owner of Jordano’s, when she opened her first store in 1998. Several growth changes later the independent men’s and women’s boutique continues to rely on Total Merchant Supply’s service, POS systems knowledge and merchant account experience as well as general business advice.

“I’ve  been with Dwane Walton since before we opened our doors in 1998. I opened my business with a merchant account and credit card terminal purchased from Dwane. I later added a small POS system then upgraded to Infotouch POS in 2005, which I’m still using today. I rely on Total Merchant Supply for POS support, secure credit card processing plus sound business advice. They are just a phone call away. When a problem can’t be solved over the phone or online they quickly come to resolve the issue so I don’t suffer any downtime or loss of sales. Total Merchant Supply has always watched out for my interest and provided great systems and service for good value. I wouldn’t consider using anyone else. They are terrific.”

Karen Mangeney
Owner, Jordanos


The Table Farmhouse Bakery

The Table Farmhouse Bakery opened in Asheboro, NC in May of 2013. The owners needed a POS system that could handle their unique requirements. Total Merchant Supply installed a system that not only met their needs but also furnished training and support that exceeded their expectations.

“We have been and continue to be very pleased with our Total Merchant Supply Total Touch point of sale system. Our business posed some unique problems. We are a restaurant, a scratch bakery featuring a wide variety of baked goods, an espresso bar and we sell retail items. As a start-up, we needed a reasonably priced pos system that did several things well. First, we needed it to generate orders to two stations. We also needed a system that was customizable and easy to update as our menu changes often. Because we offer a large variety of items for sale, keeping detailed sales data was very important. Lastly, we needed a system that would serve as our employee time clock. The Total Touch system supplied by TMS does all of these tasks, besides being very intuitive and easy to learn.

Any small business owner knows that controlling cost is key. The TMS system allows us to analyze data easily and accurately. The TMS team worked closely with us on selecting the right system, installing it and training our employees. In fact, their team spent a couple of long days with us when we first opened. We are happy to say we have been swamped since those first days and the TMS system has met all of our expectations.

We are very pleased to recommend Total Merchant Supply to any small business owner without reservation. We are very happy with their product and their customer service”

Dustie and Andy Gregson
Owners, The Table Farmhouse Bakery


Heritage Food and DrinkHeritage

Heritage Food and Drink is a new restaurant located in Waxhaw, NC. Its owner, Paul Verica, has over 20 years experience working in the restaurant industry. When he decided to open his own restaurant he came to Total Merchant Supply to look for a POS system.

“I had a wonderful experience while dealing with Jill, Eddie and all of the staff at Total Merchant Supply. Purchasing a POS system for our new restaurant  is not something we took lightly; it is an investment. During every step of my purchase process TMS was easy to deal with, straight forward and honest…I felt like I was dealing with real people, not sales people who just wanted the next commission. The system we purchased is easy to use, generates intelligent and easy to read reports, and menu changes are simple and fast. The ease of operation makes it much quicker to train new service staff. Thank you, Total Merchant Supply! ”

Paul T. Verica
Owner, Heritage Food and Drink

HOW CAN WE ASSIST YOU FURTHER